Manage Instagram DMs and Story mentions alongside your other support channels.
Prerequisites
- Your Instagram account must be a Business or Creator account.
- It must be linked to a Facebook Page.
Setup Steps
- Go to Channels > Instagram.
- Click Connect Instagram.
- Log in via Facebook (since Instagram API uses Facebook Login).
- Choose the Instagram account to connect.
- Approve permissions.
Note: Ensure “Allow Access to Messages” is enabled in your Instagram mobile app settings under Privacy.