Dexra v3.0 Release Notes: The Agentic Leap
Product Updates Jan 05, 2026 3 min read

Dexra v3.0 Release Notes: The Agentic Leap

Dexra's Team

Product

Faster. Smarter. More Autonomous.

Welcome to 2026. Dexra v3.0 is our biggest leap forward, moving from “Assisted Support” to “Agentic Support.”

Autonomous Agents

Agents that can plan. Give them a goal (“Process refunds under $50 for damaged items”), and they will authenticate the user, check the policy, process the refund via Stripe, and email the confirmation—all without human oversight.

Visual Flow Builder 2.0

We’ve rebuilt the flow builder from the ground up. It now supports branching logic based on API responses, sentiment scores, and user attributes. It’s low-code power for high-complexity workflows.

Native Voice Support

Dexra now speaks. Deploy voice bots for phone support that share the same brain as your chat bots. Seamless handoff between voice and text.

Ready to automate your support?

Join 500+ companies using Dexra to reduce churn and answer tickets instantly.

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